Privacy Policy

Effective Date: June 1, 2026

Welcome to Playamo Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services in Australia. By accessing or using Playamo Casino, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal information:

Identity Information: name, date of birth, gender.
Contact Information: email address, postal address, phone number.
Account Information: username, password, transaction history.
Payment Information: credit/debit card details, bank account information.
Technical Data: IP address, browser type, device information, operating system.
Usage Data: pages visited, time spent on site, clickstream data.
Location Data: approximate location based on IP address or GPS data (if enabled).

2. How We Collect Your Information

We collect personal information through:

Registration and account creation forms.
Transactions and payment processing.
Customer support interactions.
Cookies and similar tracking technologies.
Third-party sources such as identity verification services and public databases.

3. Use of Your Information

We use your personal information to:

Provide and improve our services.
Verify your identity and comply with legal and regulatory requirements.
Process transactions and payments.
Communicate with you, including sending promotional offers (where permitted).
Prevent fraud and ensure security.
Conduct research and analysis to improve user experience.

4. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business.
Regulatory authorities, law enforcement, or government agencies as required by law.
Third-party payment processors.
Affiliates and subsidiaries within the Playamo group.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and contractual restrictions.
Withdraw consent where processing is based on your consent.
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise your rights, please contact us using the details below.

9. International Transfers

Your personal information may be transferred to and processed in countries outside Australia, including jurisdictions that may not have the same level of data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children’s Privacy

Playamo Casino is intended for users aged 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Mailing Address: Playamo Casino Privacy Team, PO Box 1234, Sydney NSW 2000, Australia

Phone: +61 2 1234 5678

Thank you for trusting Playamo Casino with your personal information.